Help and support
How can we help?
Write to us
Email: [email protected]
Please tell us your iPad model, its iPadOS version and what happened. Please don’t send confidential client documents: describe the problem, or try it with the sample Case File.
Getting started
Which devices does YIP Note work on?
iPad with iPadOS 15 or later. Writing and drawing with the pen needs iPadOS 16 or later. Android tablets come later.
How do I bring in my documents?
Tap Import on the home screen and choose PDFs or photos. You can also open a PDF in the Files app or Mail and choose Open in YIP Note. Word files are turned into PDF on your iPad as they come in.
What is a Case File?
One matter: all its documents, your marks, bookmarks and notes together in one place.
Price
What does YIP Note cost?
The first 3 months are free, with every feature, from the day you first sign in. No card is needed for them. After that it is ₹599 a year, paid through the App Store.
What happens if I don't subscribe?
Nothing is deleted. Your Case Files stay on your iPad and you can still open, read and export them; adding or changing things waits until you subscribe.
I have a gift code.
In the app, open Settings → Account → Subscribe or use a code and tap Use a code. The free months start on the day you use it, so use it when your first free months end.
Why do I sign in?
So one subscription works on all your devices (up to three) and follows you to a new iPad. Sign in with Apple or Google; your documents and notes still never leave your device.
How do I cancel?
Open Settings on your iPad → tap your name → Subscriptions → YIP Note → Cancel Subscription. You keep full use until the end of the year you paid for.
Writing and marking
My finger scrolls instead of writing.
That keeps your palm from leaving marks while you write with the Apple Pencil. To write with a finger, turn on Draw with finger in the pen’s settings.
How do I link a note to a page?
Drag a note, or a line of handwriting, onto the paragraph it is about. A star marks both ends. Tap the note later to open the document at that line.
Can I undo?
Yes. Every mark and note can be undone and redone with the arrows in the pencil case.
Backups and new devices
How do I back up my work?
In Settings → Backups, tap Back up all Case Files, or save a backup of one Case File from its menu. Choose where to keep the file, for example iCloud Drive or the Files app.
How do I move to a new iPad?
Make a backup on the old iPad, then on the new one open Settings → Backups → Restore from a backup and choose the file. Restoring adds the Case Files; nothing already there is changed.
Privacy
Does anything leave my iPad?
Your documents, marks and notes never leave your device. For your account we keep only your name, email, devices and purchases. No ads or trackers. Read the privacy policy.
How do I delete my data?
Delete a Case File from its menu, or delete the app to remove everything it kept on the iPad. To delete your account, open Settings → Account → Delete account; then cancel any App Store subscription in your Apple ID settings.